Help Center

How can we help you grow?

Answers on orders, shipping, returns, plant care and custom prints — or send our studio a note.

📦 Orders

How do I place an order?

Add items from the Shop to your cart, then fill in your details on the Cart page and press “Place order”. We'll confirm by email and send a secure payment link within one business day.

Can I change or cancel my order?

Yes — as long as it hasn't started printing. Email us within 24 hours of ordering and we'll update or cancel it free of charge.

What payment methods do you accept?

Our payment link accepts all major credit and debit cards, Apple Pay, Google Pay and PayPal.

🚚 Shipping

How long until my order arrives?

Every piece is printed to order. Printing takes 2–4 business days, and US shipping takes another 2–5 days. You'll get a tracking link as soon as it ships.

How much is shipping?

A flat $5.95 within the US, and free on orders over $50. International shipping is quoted per order — just contact us.

Is your packaging plastic-free?

Yes. We ship in compostable mailers or recycled cardboard with paper fill — no bubble wrap, ever.

↩️ Returns

What is your return policy?

Unused items can be returned within 30 days for a full refund. Custom prints are final sale unless they arrive damaged.

My item arrived broken — what now?

Sorry about that! Send a photo to [email protected] and we'll reprint and ship a replacement at no cost — no need to send the broken one back.

🌿 Plants & care

Do your planters have drainage?

All of our planters have drainage holes, and most come with a matching saucer or a hidden drip tray. Self-watering models use a cotton wick and reservoir.

What are they made from? Are they safe for plants?

We print with PLA, a plant-based plastic made from corn starch. It's non-toxic and safe for soil, roots and edible herbs.

Can I use them outdoors?

They're best indoors or on covered patios. Long periods of direct hot sun (above ~55°C / 130°F) can soften PLA.

How do I clean my planter?

Rinse with lukewarm water and mild soap. Avoid the dishwasher and very hot water.

🛠️ Custom prints

Can you make a custom size or color?

Absolutely. Tell us your dimensions, color and plant in the form below and we'll send a quote and a quick preview render within 2 business days.

Do you offer wholesale or bulk orders?

Yes — we work with plant shops, cafés and offices. Orders of 20+ pieces get tiered pricing.

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Still need help?

Send the studio a note

A real human (and a few houseplants) reply within one business day.

🕘Mon–Fri · 9am–5pm
📍Printed in the USA
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